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Your E-Fulfillment Service Provider

You want more than just logistics? With us you get more
  • Personal contact person
  • Continuous support
  • Transparent workflows & reporting

Over 300 great companies already trust us

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    Where to go?

    Regardless of whether your customers are located in Germany or abroad, we will get your goods on their way at lightning speed - both nationally and internationally.

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    Want a top location?

    The Frankfurt intersection is practically around the corner. From here, your goods will reach any point in Germany in no time.

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    What else would you like?

    Returns management? Product bundles? Company logo on packaging or parcel tape? We can do that. Just contact us!

You can get all this from us in the area of e-fulfillment

Barcode marking

Barcode marking

Before your products are stored with us, they all receive an identification via barcode. This is used to store all product information and determine the storage location. In this way, our robot-assisted order picking system or the order picker knows exactly where the product is stored - or where it should be stored after goods receipt.

Order acceptance

Order acceptance

Your customer clicks on "Order subject to payment" in your online store - and thanks to the interfaces set up, this order is received directly by us. Our team then takes care of all the other processes involved in shipping and after-sales in no time at all. This is how e-fulfillment works, making you and your customers happy.

Distribution

Distribution

Your goods and products are delivered to us and stored, their inventory is managed and, when ordered, picked, packed and handed over to the shipping service providers ... and in the case of returns, almost everything goes in the opposite direction again. But you can stay relaxed, because in distribution logistics both our team and our processes are perfectly coordinated.

Individualization

Individualization

It's only really your e-commerce business if it also bears your signature. We like that, because our services aren't just off the shelf either. So how do you want to sell your goods and products? Shrink-wrapped as a set? In special packaging at different times of the year? In sustainable packaging with your logo on it? Let's talk about what you imagine under individualization and how we can turn your wishes into reality.

Picking

Picking

The order has been received, and the next moment it's time for picking - depending on the type and size of the product, either by a robot-assisted goods-to-person picking system or by classic picking. With both methods, you can be sure that your customer's order will arrive in the shipping carton or envelope in no time and, above all, without errors.

Personal contact

Personal contact

Whenever it comes to your goods or our e-fulfillment services, you want someone on the other end of the line who knows you and knows exactly what you're talking about. While others have to deal with impersonal hotlines and convoluted ticket systems, we assign you a fixed and personal contact right from the start. This person will help you with your questions and requests and will know everything about your company and your products.

Returns management

Returns management

If one of your customers wants to return a product, the entire logistical process is virtually reversed: The return bill is affixed, the shipping service provider returns the shipment to the warehouse. Once it has arrived, it has to be unpacked, checked to make sure it is intact, its packaging repaired if necessary and the product properly put back into storage. That not only sounds like a lot of work, it is - at least if you have to do it yourself. But the good thing is: from now on, you won't waste any more time on it. Returns logistics? We do it for you!

Intersections

Intersections

To ensure that all e-fulfillment processes run smoothly from a technical point of view, you also need a seamless connection to your systems. Which ones do you work with? We offer you interfaces to all common store systems, such as JTL, Shopify, Shopware, as well as to ERPs & Co and set them up flexibly for you. In this way, we can synchronize your business processes with our internal e-fulfillment processes - so that everything runs smoothly.

Tracking

Tracking

"Where is my package and when will it arrive?" - this is one of the most frequent questions your customers ask when they have ordered something from your online store. Not only do they want to get their hands on the package as quickly as possible, they also want to know exactly where it is thanks to tracking and tracing, and on top of that, they want to know the exact delivery time. Tracking like this is a natural service today, and that's why we set it up for you and your customers.

Transport solutions

Transport solutions

Many different products require many different options in terms of transport: some have specific dimensions or weight, which makes them bulky goods. Others are supposed to arrive at a certain time, which is why transport via courier or express may be required. Whether by sea, land or air, you can count on us to meet all your transport challenges.

Packing/packing

Packing/packing

Your products should be shipped in a certain packaging - if necessary alternating at different times? Do you need someone to assemble different products into complete sets? Or are you looking for a sustainable, plastic-free packaging solution for your goods? In short: When it comes to packaging and packing, we support you as quickly and carefully as you would expect from a good e-commerce fulfillment provider.

Shipping

Shipping

The order has been picked and packed as fast as lightning and correctly - now it's time for shipping, i.e. the last mile. After the order process and shipment tracking, shipping is undoubtedly the most striking point of contact between your customer and your products and ultimately your company. We have always worked with the well-known and proven shipping service providers. This means for you: Excellent shipping conditions, and your customers enjoy fast and flawless delivery.

Warehousing

Warehousing

Having products in the portfolio is one thing. The other is to store the products - systematically, properly, safely and efficiently. So efficiently that all the related processes are seamlessly connected, and replenishment always needs to be organized. This is exactly the case when you place your goods in our care. Warehousing is our thing, because we have both the space and the storage infrastructure. On top of that, automated processes, such as our robot-assisted goods-to-person picking, ensure that the orders in your online store are dispatched from the warehouse shelves at lightning speed and without errors. And that's regardless of how many orders are coming in at any given time.

Outgoing goods

Outgoing goods

Everything that is stored with us in terms of products also leaves our warehouses at some point - some as individual orders, some orders in turn consist of many different individual items. No matter how it may be, with us it's one stroke after the other: First we pick, then we pack. The outgoing goods department is perfectly organized for you at all times, so that the order is correct, perfectly packaged and dispatched as fast as lightning - including all accompanying documents, delivery bills & Co.

Incoming goods inspection

Incoming goods inspection

Your goods go out to your customers - new goods arrive again and want to be properly stored. That is, as long as they arrive in proper condition, the right quality and correct quantity. If product replenishment arrives, we will gladly check in detail for you whether everything has arrived complete and intact and document the goods receipt before we store the products.

Enterprise Resource Planning

Enterprise Resource Planning

Goods receipt, goods issue, replenishment - everything is in flow. At least when everything meshes perfectly in terms of inventory accounting and merchandise management. Your customers want to be sure that the goods they want to order are in stock. If this is the case, they will remain your customers in the future. That's why we make sure that everything is perfectly organized in the area of merchandise management and that you keep track of everything. The flow of goods remains constant and fully on track even during seasonal peaks.

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E-Fulfillment: Because it makes your customers happy - and you too, of course

You know how much there is to do every day in the e-commerce business - that's why you're here. But we also know what we can do to take the pressure off you in your day-to-day business. Namely, with our e-fulfillment service and many other services that are important in e-commerce. Your customers will be happy when they receive their order from your online store quickly and flawlessly.

You have more important things to do - and we take care of all the resource- and time-consuming rest for you!

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These numbers speak for us

Fact

>30

Years experience
Fact

300+

Customers
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2

Locations
Fact

100+

Employees

Which of these options applies to you?

A large number of customers from the following industries rely on us

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Fashion & Shoes

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Beauty & Cosmetics

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Technology & Electrical

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Sport & Leisure

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Household & Garden

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Books & Media

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Medicine & Optics

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Jewelry & Accessories

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Toys

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Non-food organic products

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Durable food

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Food supplement

We connect the most important shop systems & marketplaces to our fulfilment service.

Amazon

For Amazon sellers, only one thing matters in the end: that every order is shipped on time and your seller account remains stable. This is exactly where we take over fulfilment for your Amazon shop. We store your goods, pick and pack them according to clear standards, and send shipping confirmations and tracking information back to Amazon so that the processes are recognised correctly.

In practice, Amazon fulfilment is often determined by one factor that may seem minor but has a direct impact on your performance: inventory management. If inventory and availability do not match exactly, this can quickly lead to cancellations, delayed shipments or poor performance indicators. That is why we ensure consistent logic between the warehouse and Amazon, with clear reservations and reliable synchronisation. This keeps your delivery capacity stable, even when campaigns are running or seasonal peaks hit.

Once that's in place, Amazon Fulfilment becomes predictable. You have fixed processes, clear cut-off times, fast shipping processes and a partner who handles volume without your team getting bogged down in day-to-day business. And that's exactly how it should feel. More sales via Amazon without fulfilment becoming a bottleneck.

If you run an eBay shop, you know the drill. Orders come in throughout the day, buyers expect fast delivery, and eBay evaluates very closely how reliable shipping and tracking are. That's exactly why we take care of your fulfilment. We store your goods, pick orders accurately, package them appropriately for the product, and ship daily with clear cut-off times. Shipping confirmation and tracking are sent automatically, so your shop appears stable in your account and your delivery promises are kept on a daily basis.

On eBay, processing time is often the deciding factor. When processes are in place, your shipping remains predictable, even during promotions, seasonal peaks, or when your product range grows. We ensure that stocks remain traceable, variants and sets are clearly displayed, and returns are processed in such a way that goods are quickly available again. The result is an eBay shop that scales without your team getting stuck at the packing table in their day-to-day business.

Shopify feels comfortable for many operators because the system is designed for clear processes. This is exactly what plays into the hands of fulfilment. Shopify becomes crucial when your shop not only sells individual items, but also works with variants, bundles or multiple storage locations.

In practice, a Shopify fulfilment connection often depends on a point that seems minor at first glance. Bundles and sets need a clear logic. Is the set ready in the warehouse or is it put together during packing? Both are fine. But this decision should be made early on so that the process doesn't get bogged down later.

Once this is set up properly, Shopify often runs very smoothly in fulfilment. Orders go automatically to the warehouse, stock remains traceable, and tracking comes back reliably. And that's exactly how it should feel.

Shopware is strong in the DACH region because it offers freedom. This freedom is an advantage in fulfilment when it is translated into clear rules. Because Shopware can do a lot. The question is how clearly your setup describes the things that matter in everyday shipping.

With a Shopware fulfilment interface, your data model often decides. Which fields really need to be included in the order? Which statuses have a clear meaning in your process? Which shipping methods should be mapped and how? And which system will later manage the inventory?

Shopware becomes particularly powerful once these points have been consciously established. The system can then be integrated very professionally into a fulfilment process chain, even with B2B requirements or a catalogue that does not follow a standard template.

WooCommerce is not automatically complicated. It just depends heavily on how the shop is built. Not visually, but structurally.

Many WooCommerce shops rely on plugins. For checkout, shipping methods, bundles, taxes, B2B functions. This can work extremely well as long as the data remains consistent in the end. This is precisely the key to a WooCommerce fulfilment connection. Uniform product data, clear SKUs, neatly maintained variants, traceable statuses.

Once the setup is in order, WooCommerce runs absolutely reliably in fulfilment. Then the connection becomes not a problem, but a normal next step. And that's exactly how you should view it.

Magento or Adobe Commerce is often used when e-commerce involves more than just listing products and shipping packages. Multiple storefronts, international catalogues, B2B logic, approvals, warehouse rules. Shops like these need systems that can handle processes.

The decision to use a Magento fulfilment connection is based less on technical expertise and more on the clarity of the process logic. How do you handle partial deliveries? How about subsequent deliveries? What about back orders? What about multiple warehouse locations? Once this logic has been clearly defined, Magento becomes a very robust foundation for scalable fulfilment processes.

Operators who want to control a more complex setup benefit in particular because the system can work in a structured manner rather than improvising.

In the DACH region, JTL is often closely associated with merchandise management. And this is precisely where the leverage for a JTL fulfilment connection lies.

If JTL-Wawi is the operational pacemaker, then the question of fulfilment is often less of a shop issue. It is then a question of where stocks are created, where reservations are managed and how statuses are handled via Wawi. This is not an obstacle, but an opportunity. Because when the management logic is clear, the setup becomes very stable.

JTL environments run particularly smoothly in fulfilment when one system manages inventory, one system controls process status and the shop reliably displays this. This creates an operating system for e-commerce that does not feel like manual labour, but rather like clean control.


Which countries do you want to go to?

E-commerce is internationally oriented, because your customers can potentially be located anywhere. Whether you only serve the German market, additionally focus on neighboring countries or the EU market, or serve target countries around the globe with your goods - we are prepared for international shipping.

We work with partners all over the world, have a global view of the delivery process and ensure that your customers' orders arrive quickly and safely. Which countries do you want to ship to?

All this speaks for us

That's why we're the e-fulfillment service provider you're looking for

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EU organic & ISO 14001 certified
We are prepared if you need to store and ship organic non-food products or value a sustainability-oriented e-fulfillment service.
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Automatic picking system
Thanks to our lightning-fast, robot-assisted goods-to-person picking, you can stay relaxed even during high order volumes or seasonal peaks.
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Many years of experience
Our diverse know-how from many decades in the industrial and production sector also benefits you with our e-fulfillment services.
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More than "just" e-fulfillment
You want support that goes beyond storage, packaging and shipping and optimize your processes? Then you are in good hands with us.
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Generous storage facilities
We are ideally prepared for your storage needs - thanks to 17,000 square meters of storage space at the Großostheim site and 11,000 square meters in Erlensee.
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Personal contact
Nobody likes anonymous hotlines and ticket systems with changing contact persons. With us, you are assigned a personal contact right from the start.
Icon
EU organic & ISO 14001 certified
We are prepared if you need to store and ship organic non-food products or value a sustainability-oriented e-fulfillment service.
Icon
Automatic picking system
Thanks to our lightning-fast, robot-assisted goods-to-person picking, you can stay relaxed even during high order volumes or seasonal peaks.
Icon
Many years of experience
Our diverse know-how from many decades in the industrial and production sector also benefits you with our e-fulfillment services.
Icon
More than "just" e-fulfillment
You want support that goes beyond storage, packaging and shipping and optimize your processes? Then you are in good hands with us.
Icon
Generous storage facilities
We are ideally prepared for your storage needs - thanks to 17,000 square meters of storage space at the Großostheim site and 11,000 square meters in Erlensee.
Icon
Personal contact
Nobody likes anonymous hotlines and ticket systems with changing contact persons. With us, you are assigned a personal contact right from the start.
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Your individual fulfillment service in just 4 steps

You contact us & we will send you an offer

Get in touch with us and let us know how we can support you with our fulfilment services. We will send you a detailed questionnaire within 24 hours of your enquiry. Based on your details, the details of your company and the information from the e-fulfilment questionnaire, you will receive an initial, customised and non-binding offer from us that offers you full transparency and planning security.

Together with you, we go through your desired e-fulfillment processes and services and document everything in detail. This way, you receive an e-fulfillment service package and offer from us that is precisely tailored to your requirements.

Communication is everything - even between your systems and ours. We set up the interfaces in close coordination with your IT. As a result, all processes in the order process are perfectly coordinated, your product and goods inventory is maintained and updated, an overview of the status of orders is created and all important key figures are synchronized with each other.

All the important preparations have been made, everything is set up for you in terms of e-fulfillment. Now it's time to place your goods in our warehouse. From now on, we'll take care of all the processes involved in ordering from your online store - and you can concentrate on the essentials of your business.

Now in only 3 Minute to your fulfillment request

  • Non-binding & free of charge
  • Fast & reliable
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Our Partners

What satisfied customers say about us

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As a textile company, we have made use of the packaging service from Bergler Industrieservices. The flexibility and punctuality are unparalleled! Our garments were excellently packed and the delivery went smoothly.

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For us as an electronics manufacturer, it is important to package our products safely and cost-effectively. Bergler Industrieservices offers precisely this service. We particularly appreciate the transparent polybags for small parts.

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As a food manufacturer, we rely on hygienic disposable packaging. Bergler Industrieservices convinced us with their flexible solutions.